How do I use the Visitors tab in Session Recording results to browse visitors?

In this help, we'll explain how to use the Visitors tab to:

Use the visitor list
View details about individual visitors
Export selected visitors

Use the visitor list

The list of visitors is the main feature of the Visitors tab. These are are all the people who were recorded while visiting your website and who also match the filter selected above. You can create complex visitor filters based on the properties of visitors, their sessions and their activity. By default, the list displays everyone. Each visitor's entry contains:

The visitor's number and icon. The icons are randomly generated and serve only for easier identification of visitors
Number of matching sessions - How many of the visitor's sessions match the current SmartSearch filter. By default with not filter, that means all of the user's sessions.
Visitor selection via a checkbox. Selected visitors are highlighted and can have their data exported in a CSV file
Play last session - click the button to replay the visitor's last session. Last session means the visitor's most recent session that matches the filter above
Last visit - When visitor's last session ended
First visit - When visitor's first session started
Total sessions
Total pageviews
Total events
Total time - The length visitor's all sessions
Total active time - Active time is the time that the visitor spent actively interacting with the site
Location - The country where the visitor's last session came from
OS - The operating system that the visitor was using during their last session
Browser - The browser that the visitor was using during their last session

By default, the visitors are ordered their relevance to the current SmartSearch filter. You can change their order by selecting a different sorting metric in the Sort by dropdown list above the visitor list. Click the arrow buttons to change between ascending (arrow up) and descending (arrow down) order.

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View details about individual visitors

To view more information about the visitor, click More details beneath the visitor's entry. In the header of the modal window, you can then press Previous and Next to move between visitors. There are two tabs in the detailed visitor modal view with the following contents:

Visitor's Sessions

In the dropdown list at the top of the modal window, you can select one of the visitors sessions. The sessions are marked by the time when they started. If a filter was selected, the only the visitor's sessions that match the selected filter will be displayed here. Press the button to replay the selected session. Below, there is also a list of information about the selected session:

Duration - How long the session lasted. Session terminates automatically if the visitor is idle for 30 minutes
Active time - Activity means the user was doing any of the following: moving the cursor, scrolling, clicking, pressing keys, using browser back button.
Inactive time - A visitor is considered inactive if they haven't done any of the above in 4 second span.
Number of pageviews
Number of unique pages - The number of pageviews with unique URLs in the session.
Number of events
Avg. page load - Average time that it took for a page to load for the visitor.
Time from previous visit - if this session isn't their first, how long ago did the visitor visit before?
Device
Device type
Operating system
Browser
Screen resolution
Location (city, region, country)

Visitor's Statistics

A set of statistics that give you insight about the visitor. These are calculated for the visitor as a whole and so are unaffected by session and activity filters:

First visit - When their first session started
Last visit - When their last session ended
Total number of sessions
Total number of pageviews
Total number of unique pages - How many unique URLs they visited
Total number of events
Total time on website - Sum of duration of all of the visitor's sessions
Total active time - Sum of active time over all of the visitor's sessions
Total inactive time - Sum of inactive time over all of the visitor's sessions
Avg. time on website - Visitor's average session duration
Avg. active time - Visitor's average active time during session
Avg. inactive time - Visitor's average inactive time during session
Avg. page load - Average time that it took for a page to load for the visitor
Most visited page - URL that was visited the highest number of times
Most active page (time) - URL that has highest overall active time
Most active page (events) - URL that has highest overall number of events

To learn how to search through the recorded visitors and analyze different visitor segments, see the SmartSearch

Export selected visitors

You can either select visitors individually, or en masse by using the Select all and Deselect all buttons
If you apply a new filter, all visitors will be deselected automatically
Pick an action that you want to do with the selected visitors and click Go to execute it
Export as CSV - exports details about the selected visitors (the same details as seen in the Visitor's Statistics tab) as a CSV spreadsheet