What is website usability testing?

Website usability testing is the process of observing real users as they interact with a website and collecting their feedback to evaluate its user-friendliness. Participants are given tasks to perform, and their actions and comments are recorded. The goal is to uncover usability issues and improve the website's user experience. Website usability testing can be carried out in UX laboratories or remotely using usability testing tools such as UXtweak.

How to conduct usability testing for a website?

To conduct Website Usability Testing, you should follow 5 main steps: Define your goals, design tasks and questions, recruit the right respondents (testers), conduct the study, and analyze the results. Learn more about the process in our complete guide on Usability Testing.

How can I recruit website usability testers?

You can recruit testers using multiple methods. Here are 5 effective ones: Use your existing network - reach out to a database of your current users and send them a link to participate in the study. Recruit from User Panels - order verified participants from User Panel. Intercept website visitors - using Onsite Recruiting, you can turn visitors into respondents. Social media - share the link to your studies on social media profiles, groups, and communities. Paid advertising - run paid advertising leading targeted users into your research study. Learn more in our article on recruiting users for usability testing.

How can I share the results of my website testing?

You can share the results of your website testing by setting up a share link. The link will provide access to your results to anyone you send them to regardless of whether they have a UXtweak account. This link can be password protected. Alternatively, you can export the results as PDF or CSV files and share these files with anyone you need.

Which languages are supported?

Website Testing is currently available in 14 languages: English, French, German, Spanish, Italian, Swedish, Norwegian, Danish, Dutch, Finnish, Hungarian, Slovak, Czech, Polish. Can’t see your language? Contact us and let us know.

Website Usability Testing tool

Test the usability of your website quickly, effectively and with real users.

Obtain screen and voice recordings of your participants’ behavior on your website and discover what difficulties they encounter.

How it works

1. Set up your study

Create a new Website Testing study with tasks that reflect common user activities on your site. Choose any live website to test. Discover your user’s needs and opinions with follow-up surveys.

2. Recruit your respondents

Share your study link to your audience directly or using our Own Database mailing system. Find testers on your own site with our special Onsite Recruiting Widget. Time-consuming? Order testers from our User Panel.

3. Conduct the study

Record participants Screen, Face and Voice while they are using completing tasks on your website defined by you.

4. Analyze the results

Play the Screen, Face and Voice recordings of how users interact with your website to see what difficulties they might have. Dive deep into analytic results to uncover flaws hidden around your web.

Track user activity on your website

UXtweak Snippet

Paste our snippet in the head of your site or use GTM to install UXtweak Snippet in your site.

No installations for users
Install once for all UXtweak tools

Chrome Extension

No need to edit site’s source code. Prompt users to install an extension during the testing.

No access to the site's source code
No GTM installation
Likely to test your competitor’s site
Chrome desktop only

What are your competitors doing better? Learn more about

Competitive Usability Testing

Let no insight escape you and record everything

Screen recording

Record everything your participant does on their screen while completing your tasks.
Export the recordings in the .mp4 format and share them with your colleagues.

Voice recording

Listen to the opinions of your participants as they complete the tasks you gave them.
Audio is exported together with the Screen and Face recording

Face recording

Analyze non-verbal cues and learn what confuses or frustrates your participants.
Easily export the recordings in the .mp4 for further analysis.

Start Web Usability Testing online

Optimize your website’s UX with our website usability checker.

Why choose Website Testing Tool from UXtweak?

Session
replay

Capture everything your respondents are seeing and doing
Record screen, face and voice of the participants while the complete your tasks

Quick yet deep
analysis

Keep track of your respondents’ task success/fail rate or lostness
Analyze your site’s performance and detect your most common important pages

Enterprise
features

UX expert support
Assessments (legal, security)
SSO (Single sign-on)
And more ways to enhance your plan...

Follow-up questions
with skip logic

Gather additional information from your participants
Guide the participant to relevant questions based on their answers
All Survey question types available

Task
customization

Rich text editor complete with images
Serve tasks in random or determined order
Choose how many tasks respondent sees

Sharing study
results

Share results of your study with stakeholders without a problem
Choose what the viewers will see
Protect your results with a password

Broad data
exports

Available CSV and PDF exports with all the gathered data
.mp4 export of Screen, Face and Voice recordings

Screening of
respondents

Use a screening question to prevent respondents outside your target audience from participating
As many reject and accept options as you want

Information about
respondents

Complete respondent list
Every detail about your respondents (geographic, technical etc.)
Customizable filtering

Make your Website Testing Moderated

Registration and
Timeslots

Intuitive calendar based timeslot organization
Choose when you are available, the length of a slot and more
Assign a team of experts from your team to each timeslot
Let participants register for vacant slots and reschedule

Calls with
Participants

The participants don’t need to install any additional software to participate in the calls
Time stamped notes from you and your note taking colleagues
Stream the call using the observer link to democratize your research

All Results in
One Place

No need to switch between several platforms
Survey analysis and call recordings in one place
Review the notes attached directly to call recording
Export the call recordings in a .mp4 format

More on Study Interviews with UXtweak HERE

How to get participants?

Own Database

Use the Own Database and its mailing system to recruit participant from your own pool. Simply import them using a .csv or .xlsx file and start inviting them right away.

User Panel

Pick what kind of respondent you're looking for (by country, age, gender and plenty of other attributes) and have them delivered directly by using the User Panel tool.

Onsite Recruiting

The best respondents are your customers. Insert the Recruiting Widget into your website to get data directly from your users.

Share a link

All you need to do to share your study is to send a single link (e.g. though email, CRM or social media). Once respondents open the study in their browser, respondents are all set.

Try Free Website Usability Testing now

Improve UX with our website usability testing software.

Learn more about Website Testing

Read our guide to Website Usability Testing

Website Usability Testing

Get an introduction to usability testing

Watch video

Creating WT study
Interpreting results
Step-by-step guide

Explore all aspects of Website Testing

In Depth Documentation

Try out demos

Do users understand how my website works?

What is my competitor doing better?