After you place an order, we charge the required amount from the card inserted in your account. It is the same payment method as the one used when purchasing your subscription.

With the free Starter Plan, you can create a User Panel, define the profile of respondents you want to recruit and get a quote to see how much your recruitment would cost. Since the number of results you can collect with the Starter Plan is limited, to place an order and start recruiting, you will have to upgrade to a paid plan.

Of course. The panel is simply an easy way of recruitment that we offer to you as a service. You’re free to use any other methods available to you to collect the results that you need.

You'd be hard pressed to find an online panel that's bigger than ours. We have broad coverage of audiences in countries on all continents, barring penguins in Antarctica :)
See how many people there are in the panel in your countries of interest.

We have trusted third parties which provide us with the respondents. The cost is determined by our UX panel experts, who choose the amount to both secure the fairness of the payment for the testers as well as the quality of the responses. Assuring that our testers are rewarded fairly is one of our panel's priorities. Unfortunately, we are unable to disclose the exact rates due to company policy and this data being protected by the tester's contracts. However, it is possible to boost the price of the panel order if you were to find that the asking price is too low.

We leave a 4 business day window after the recruiting is completed for you to review the results which the respondents have provided. If you are not satisfied with their quality, you can report them to us and we will provide replacements for them.