Key moments in this video

00:32 What to ask during user interview questions

01:19 Before you ask research-related questions

01:44 Shift from overview to specifics

02:16 Use open-ended questions

02:47 Avoid leading questions

03:14 Avoid double-barreled questions

03:52 Use the 5 Whys technique

Video summary

Asking correct user interview questions is the cornerstone of effective user interviews. However, it can be quite tricky. In this video, we explore how to formulate interview questions to avoid biases, create a comfortable interview environment, and get in-depth feedback from participants.