Key moments in this video

• 00:40 What is a User Flow Diagram?
• 02:38 Step #1 – Understand your users
• 03:33 Step #2 – Define entry points
• 04:01 Step #3 – Define end points
• 04:23 Step #4 – Define steps to completion

Video summary

Watch our video to learn how to create a User Flow Diagram – a graphical representation of the steps, decision points, and possible pathways users take to achieve a goal on a website.